Companies Exist to Serve Their Customers

Companies do not exist to make a profit. Companies exist to serve their customers - profit is an indicator of how effectively they achieve that.


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on False Dichotomies

I have often been amused by our vulgar tendency to take complex issues, with solutions at neither extreme of a continuum of possibilities, and break them into dichotomies


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About Evan Leybourn

To learn more about improving business adaptability, staff engagement and quality for the benefit of your customers; purchase Evans new book - Directing the Agile Organisation. Available from: