This presentation will review the agile management, development and q/a methods that we have used to create successful agile change programs within the Australian public service. And will focus primarily on case studies drawn from the experience and lessons learnt from within the Department of Human Services and Department of Immigration. We will examine how we brought together existing organisational processes (such as PRINCE2 & MSP), generic agile processes (including Scrum, Test Driven Development, Feature Driven Design and XP) and internal subject matter experts to improve stakeholder buy-in and ensure a successful implementation. The processes and methods demonstrated apply equally well within the public sector and large private sector organisations.
This presentation will then take a look at how we engaged the diverse range of stakeholders and customers found within large public sector organisations. Recommendations for a stakeholder engagement strategy to include senior executive, change control (and the change advisory board), release management and testing centers. Likewise, the customer engagement strategy should include how a customer is defined and address processes to differentiate and engage internal (such as the finance section) and external (such as a seperate government agency) customers.
Finally this presentation will review the factors in implementing agile across a number of Australian and Singaporian Government departments including;
- staff retention rate,
- customer satisfaction,
- overall success measures, and
- the lessons learnt.
- How the Australian Government uses Agile
- How Agile and XP needs to change to work within Government
- What benefits XP brings to Government departments
A brief (5 min) introduction will introduce the environment, technologies and background to the case studies. The rest of the presentation will be divided into discussing two large case studies across different domains and with different outcomes. Depending on the size of the audience, I generally welcome questions throughout the presentation but will allocate approximately 5 minutes at the end for complex and additional questions.